PLACING YOUR ORDER
All pricing is in Australian Dollars (AUD). Orders can be placed through our secure website anytime and can be paid via all major credit cards, PayPal, direct deposit or cheque/money order. Alternatively, you can phone or email us your order and we will send you a confirmation of your purchase.
| Phone: |
(02) 9400 2695 |
| E-mail: |
orders@stellinacutecouture.com.au |
| Direct Deposits: |
Account name: Stellina Cute Couture For Children
BSB: 112-879
ACCOUNT: 0410544781 (remove starting '0' if bank requires less digits)
Please use your order number and surname as a reference when direct depositing and e-mail
us at orders@stellinacutecouture.com.au to confirm your payment.
Please note some banks can take 24 to 48hrs to process payments and
your order will be processed once
these payments have cleared into our account.
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| PayPal: |
Customers who choose to make payment via PayPal have the choice of making payment with their bank account, credit or debit card. If you wish to know more about PayPal, please visit www.paypal.com.au |
Cheques/Money Order: |
Please contact
us if you wish to pay for your order via cheque or money order. Please note that orders made via cheque/money order will only be sent
once payment has cleared in
our account.
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ORDER CANCELLATIONS
Once an order has been placed, it cannot be cancelled. If you have any concerns regarding your order, please contact us.
DELIVERY & PACKAGING
Your order will be delivered either by courier or registered/traceable mail. We offer a number of delivery options. For orders $50 and under, a standard delivery flat rate of $6.95 applies, Australia wide. For orders over
$50, you may choose from a standard delivery flat rate of $12.95
(usually a satchel packaged delivery by traceable post) or $24.95 for a
deluxe courier delivery service. Our deluxe delivery service includes
garment preparation and our beautiful signature wrap with a keep-forever gift box
or garment bag to minimise creasage in transit. The packaging may also
be used for storage while the garment is not in use.
Please ensure you supply a street address as your delivery address (where someone can sign for your parcel) as we are unable to deliver to PO BOX addresses for courier deliveries.
ORDER COLLECTION OPTION
Delivery charges will not be applicable if you collect your order from our showroom located at North Balgowlah, NSW (approximately 15 mins drive from the Sydney CBD). Just choose this option when you order and we will contact you to arrange a pick up time that is convenient for you.
DELIVERY TIME
Delivery is usually within 5-10 working days of receiving your order, excluding customised or made to measure items. If your order is urgent, please contact us and we will make every effort to ensure priority delivery.
You will be advised of delivery time for customised and made to measure items at the time of quotation.
OUT OF STOCK ITEMS
Most items are always in stock. However, from time to time certain items and sizes may be out of stock so please allow 3-8 weeks for delivery should this occur. If your item or size choice is out of stock, we will contact you with an estimated delivery time and if you then decide to not proceed with your order, we will happily reverse any charges made to your account. Alternatively, if you would like to confirm if an item is available before you place an order, please feel free to contact us.
INTERNATIONAL DELIVERIES
Please contact us at orders@stellinacutecouture.com.au if you require delivery outside of Australia.
RETURNS
It is important to us that your chosen items are perfect for you and you are 100% happy with your purchase. If something isn't right, please let us know and we will do everything possible to help.
If you have purchased the wrong size or your item is simply not suitable, we can offer an exchange or credit note to the value of the items purchased, excluding delivery charges, under the following conditions:
- All products must be returned within seven days of receipt by following the "How To Return An Item" instructions below.
- The item must be in its original, undamaged packaging, be unworn, unused and with all tags and parts intact. If the product is deemed to be in used condition, it will be returned to you and you will be liable for all additional shipping costs.
- Customised, made to measure, and personalised items cannot be returned or exchanged.
- Subsequent delivery charges for all exchange items will apply.
Please order carefully and consult us for any assistance you may require with sizes or styles prior to ordering as we do not offer refunds, except in the case of faulty items. For further assistance regarding returns, please contact
us.
HOW TO RETURN AN ITEM
1) To return an item, you will firstly need to contact us via email at orders@stellinacutecouture.com.au or phone
(02) 9400 2695 strictly within 7 days of receiving your order.
2) We will then issue you with a Return Authorisation Number and return address. Please do not return any item until you receive this authorisation number as orders received without prior approval cannot be accepted.
3) You will be responsible for costs to deliver the item back to Stellina Cute Couture For Children and it is your responsibility to ensure that all returns are packaged so as to prevent damage in transit. Registering your return parcel is recommended as we cannot take responsibility for items that are lost in transit.
CREDIT NOTES
Credit notes are valid for 12 months from the date of issue. Credit notes will be to the value of the return item/s, excluding original delivery charges.
DAMAGED OR FAULTY ITEMS
Our items are of extremely high quality and we thoroughly check and carefully package prior to delivery. If however you receive a faulty or damaged item, please contact
us to discuss appropriate action. We can offer an exchange or should the product be unavailable, we can provide a refund. Please report faulty or damaged items within 3 days of receiving your order. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
PRODUCT APPEARANCE DISCREPANCIES
Computer screen colour settings vary and may affect the way products appear. We make every effort possible to display our products and colour charts as clearly and accurately as possible, however, Stellina Cute Couture For Children cannot be held responsible for any colour discrepancies. Some garments available for sale on this site are custom made and detailed by hand. The finished items may vary slightly from the design shown on the site and no guarantee will be given that finished items will be a perfect replica of the product image shown on the site.
COPYRIGHT
This website is owned by Stellina Cute Couture For Children, together with its associates, and all content is protected under copyright laws. All images displayed are subject to copyright and must not be used or reproduced without express written permission from Stellina Cute Couture For Children. Any breach of copyright will result in legal action being undertaken.
YOUR PRIVACY & SECURITY
Stellina Cute Couture For Children respects your privacy and confidentiality. Unless we have your permission or are required by law, we will never share or sell to third parties your private information, including your e-mail, telephone numbers or address details.
We are dedicated to ensuring that your information is safe and secure on our website. In order to prevent unauthorised use of your information we have put in place stringent electronic and managerial mechanisms to safeguard the information collected online.
Should you have any questions about our Privacy Policy, please call us on (02) 9400 2695 or e-mail info@stellinacutecouture.com.au
LINKS TO OTHER WEBSITES
Our website may contain links to other third party websites of interest. However, should you choose to use these links and subsequently leave our site, you should be aware that we do not have any control over these third party websites and we therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites.
DISCLAIMER
Purchasing from Stellina Cute Couture For Children is an acknowledgement that you have read and are aware of our terms and conditions. The information on this website is provided in good faith and to the best of our knowledge the information is accurate and current. Stellina Cute Couture For Children reserves the right to change any detail on the website at any stage, including prices.
ABN: 59 585 269 570
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